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Refund Policy

At Sunglasses Cent, we want you to love your new shades. If you’re not completely satisfied with your purchase, we’re here to help with a simple and fair return and refund process to make your shopping experience smooth and hassle-free.

1. Refund Eligibility

To be eligible for a refund, please ensure the following conditions are met:

  • The sunglasses must be unused, unworn, and in original condition with all tags, accessories, and protective packaging intact.

  • Returns must be initiated within 30 days of the purchase date.

  • A valid receipt or proof of purchase is required.

2. Non-Refundable Items

For safety and hygiene reasons, the following items are non-refundable unless defective:

  • Prescription lenses or custom lens orders

  • Final sale or clearance items

  • Gift cards

3. How to Start a Return

Follow these easy steps to request a refund:

  • Contact our customer support team within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Our team will provide you with a Return Authorization Number (RMA) and detailed instructions.

  • Pack your sunglasses securely in the original packaging. Include all accessories, tags, and the RMA number.

  • Ship the item back using a trackable and insured shipping method. Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

4. Refund Options

Once your return is received and inspected, we’ll process your refund within a reasonable timeframe.

  • Refunds are issued to your original payment method.

  • Original shipping charges are non-refundable.

  • In some cases, a restocking fee may apply.

  • If preferred, we can offer store credit in the form of a gift card for future purchases.

5. Damaged or Defective Items

If your sunglasses arrive damaged or defective, contact us right away. We’ll guide you through the return process and arrange for:

  • A replacement, or

  • A full refund, including return shipping costs.

6. International Returns

For international returns:

  • Customers are responsible for return shipping, customs duties, taxes, and any additional fees.

  • We strongly recommend using a trackable and insured shipping service for international returns.

7. Policy Updates

Sunglasses Cent reserves the right to modify this refund policy at any time. Changes will be effective upon posting to our website.

8. Need Help?

If you have questions or need assistance with a return, our customer support team is ready to help. Reach out anytime — we want your experience with Sunglasses Cent to be stress-free!

Thank you for choosing Sunglasses Cent — your go-to destination for stylish sunglasses for everyone