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Return Policy

At Sunglasses Cent, your satisfaction is our priority. We understand that sometimes you may need to return or exchange a pair of sunglasses, and we’re committed to making the process simple and hassle-free.

1. Eligibility for Returns or Exchanges

To be eligible for a return or exchange, please ensure the following conditions are met:

  • The sunglasses must be unused, unworn, and in original condition with all tags, accessories, and protective packaging included.

  • Returns or exchanges must be initiated within 30 days of the purchase date.

  • You must provide the original receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including:

  • Prescription lenses or customized sunglasses

  • Final sale or clearance items

  • Gift cards

3. How to Return or Exchange an Item

Follow these steps for a smooth return or exchange:

  • Contact our customer support team within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return or exchange, and your reason.

  • Our team will provide you with a Return Authorization Number (RMA) and instructions.

  • Securely pack your sunglasses in their original packaging, including all accessories and tags.

  • Clearly write the RMA number on the return package.

  • Ship the item back using a trackable and insured shipping method. Return shipping is the customer’s responsibility unless the product is defective or the return is due to our error.

  • Once we receive and inspect the item, we’ll process your refund or exchange promptly.

4. Refund Options

  • If approved, your refund will be issued to your original payment method.

  • Shipping costs are non-refundable and a restocking fee may apply in some cases.

  • Prefer store credit? We’re happy to issue your refund as a Sunglasses Cent gift card for future purchases.

5. Exchanges

Need a different style, size, or color? No problem!

  • Let us know what you’d like when requesting your exchange.

  • Exchanges are subject to availability. If your requested item is unavailable, we’ll offer alternatives or process a refund.

6. Damaged or Defective Items

If your sunglasses arrive damaged or defective, reach out to our customer support team immediately. We’ll:

  • Arrange for a replacement or

  • Issue a full refund, including return shipping costs.

7. International Returns

For customers outside the U.S.:

  • You are responsible for return shipping, customs duties, taxes, and any related fees.

  • Use a trackable and insured shipping method to ensure safe return.

8. Policy Updates

Sunglasses Cent reserves the right to update this policy at any time. Please review the latest version on our website before making a purchase.

Need Help?

Our customer support team is ready to assist you with any return or exchange questions. Reach out anytime — we’re here to ensure your Sunglasses Cent experience is smooth and enjoyable.

Thank you for choosing Sunglasses Cent — your trusted source for stylish, high-quality sunglasses for everyone.